Landon and Kyle of Userfeed.io and AdReform.com on using continues customer feedback to inform product
Landon Bennet and Kyle Conarro recently hit $250K ARR with Userfeed and AdReform. We talk about their journey to profitability and how hard it really is to get there.
Mubs and I chat about learning to code, side projects (he's built over 80 so far) and building the business you actually want to work for. We also talk about why he is building PodHunt; a leaderboard of the podcasts people are recommending.
I had the privilege of chatting with Matt Wensing about his first company Stormpulse and how he evolved the freemium product through customer interviews until he was able to charge up-words of $30k/mo and eventually pivoting entirely into enterprise.
Justin Jackson reached out about why he felt Upscribe isn't gaining the traction I had hoped for. We talk about why well-known writers and brands are leaving Medium.com in droves, what I should do next, and whether business is right for me in the first place.
I had an awesome chat with Benedikt Deicke (co-founder of Userlist.io) about his start in development at 15, initial experience building a SaaS company for metal bands, how he met his co-founders and formed Userlist.io, and how customer interviews have fueled the launch and development of the product in a well established market.
Making a change! One that will affect Upscribe, and this podcast. I also reflect on my time in a rock band and how it has influenced the way I build software.
After receiving some extremely appreciated listener feedback I go into more detail about how I started Upscribe following a failed project (that I also talk about) and the lessons learned. I also talk about the successful Product Hunt launch that brought in Upscribe' first 1000 users in just over a week.
Customer service has become one of my favourite parts of running a small SaaS company. You learn so much about your product and what people are feeling when they use it. Here are a few examples how to turn an angry customer into a true fan or just truly churned.
I’ve been doing a poor job lately of being present while with my family. In this episode I talk about some of the pressures of having a young family and trying to start a company as well as some of the benefits.
In this episode I talk about my phone call with Corey Haines from Baremetrics (https://baremetrics.com) and how he showed me how I’ve been building a bunch of features no one needs (as well as how to fix this). Then I really nerd out like a number-one-fan about bootstrapping SaaS.
This No Code fad has been huge. Tools like Bubble, WebFlow, etc. are killing it and changing the way we launch and build products. But there may be a cost I think most people aren’t thinking about. I also talk about a conversation I had with a multi-millionaire business man (who shall not be named) about “learning whatever it takes”.
Balancing a day job, a family, and a side project can be a rollercoaster of emotion. So are revenue analytics. I talk about these (while trying to say “umm” less), how founders are addicted to checking their baremetrics dashboard, and a more (not a lot more).
Wistia, Basecamp, Transistor.fm...companies that are run by teams who actually need and use the product they build. Here’s another rant about the advantages of being your own customer and NOT JUST knowing your own customers.
I talk about why I’m building a SaaS company and why I’m podcasting about it.